Telephone - Connect one or multiple phone lines to the modem using the grey Tel 1 / 2 and Tel 2 ports. Verify all cable connections and try resetting the modem. The battery is incompatible with the modem. It took me a while after I did this to get things going again since I also had to reconfigure the connection between the router, modem, and wired computer. … I did speak to a phone rep who said it could take up to 24h and they will call if anything. Ethernet  - Connect an Ethernet cable to this yellow port for a LAN connection, such as a computer or home network. It is normal for your US/DS (upstream/downstream) lights to flash briefly while establishing a connection. View our Welcome Guide to learn how to use this site. The downstream channel is connected. Is it possible they managed to only disconnect my line? Press question mark to learn the rest of the keyboard shortcuts. You could connect t the wifi signal but there was no internet. There is a light to show that the modem is turned on and has power and a light for the Wi-Fi connection. Solid Green: None. US/DS. We contacted Cox an they said they will have the internet up and running for our new address, but after we set everything up, there was no internet access. Use a pointed, non-metallic object to press this recessed button. Sign in, Looking for Business service? Let us know the location you'd like to browse. Online - Indicates internet data transmission status. This information is usually found on a sticker located on the bottom of the modem. The telephone connection is established. None. Power - Connect the supplied power cord to this port. Reset - Reboot the modem or reset the modem configuration settings. Also on the modem, the only lights were the solid power light, and the blinking ds light. US/DS light should not be flashing. A flashing light can also indicate that the firmware is being updated, which could be the cause of the loss of the Internet connection. On their network status page it did note an outage this AM which was resolved 4 hours ago. Please start a New Thread if you're having a similar issue. The DS light on the modem keeps flashing despite resets. Modem Light Status Problem; Power: Off: No power. Online: Off: Internet is not available. Typical reasons for this are: However, if the light on your modem is blinking continuously then there are two possibilities; either your device is failing to establish a steady internet connection or there is a firmware update going on. Hey I’m in the Hamilton area and my internet hasn’t been working as of today. Cable - Connect a coaxial cable line to this port. Also on the modem, the only lights were the solid power light, and the blinking ds light. Verify all cable connections and try resetting the modem. The modem is receiving power. I’ve called Teksavvy and they made a request but no idea when they’ll get a tech out and wondering if there’s anything else I can do in the meantime. The modem is connected to the internet. I'm sorry to hear this. NFL RedZone, MLB Extra Innings, Latino, Movies and more! When the DS light flashes on an Arris Touchstone Telephony modem, it means that there is no Internet connection. ? Solid: None. My DS light keeps blinking I have reset router several times called cable company they refreshed signal still light keeps blinking anyone have any idea why this is happening?? The first six characters of the MAC address are unique to the manufacturer of the device. I did put in a move service request for Dec 1 a few days ago since I’m moving homes. Here is a simple explanation; when the US/DS light on your modem is stable, it means you are actively connected to Spectrum Internet. Please send us a DM through our Twitter or Facebook feeds or through community.teksavvy.com with your account info and we'll look into things. Smart home automation and monitored security solutions, Discover security and automation features, tips and basic instrustions, Unlimited calling in the US, Canada and Mexico, Discounted per-minute rates on international calls, Discover home phone features, tips and basic instructions, Add users and update your contact preferences, View account-related messages including emails & texts, View current & past bills, make payments, and more, Check out your services, shop for add-ons, troubleshoot equipment, and get quick access to useful product tools, Discover features, tips and basic how-to's to maximize the enjoyment of your Cox services. This is necessary because even when a modem is connected … Power - Indicates if the modem is powered on. But I seem to be the only household affected now. The following indicators are found on the front of the modem. None. Tried rebooting, didn't help. I would give them a call, if the outlet isn't active they will have to send a tech out to do wiring. Continuously flashing or blinking US/DS lights indicate that the modem is unable to establish a connection due to poor or no signal. I noticed Cogeco techs in the area fixing stuff earlier. Device is powered on. DS: Flashing: The modem is not connected to the internet. I have C6300 cable modem router with internet service through TimeWarner Cable aka Spectrum in Anaheim CA. Will reaching out via Facebook expedite anything? The following ports and buttons are found on the back of the modem. Already a Cox Residential customer? Just yesterday we moved our cpu, router, and modem to our new house. Modem Light Status Problem; Power: Off: No Power. No power. Solid Green: None. The battery is missing or the MTA is not registered. Remove and replace with a compatible modem battery. After several reboots, I am having the same problem. A 1000 BaseT Ethernet connection is established. None. Forum discussion: Couple months ago noticed my unstream light on the Thompson 476 modem was flashing on and off. On their network status page it did note an outage this AM which was resolved 4 hours ago. The modem is not connected to the internet. None. Thanks for the response. None. MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). Go to Cox Business, Cox recommends a DOCSIS 3.0 16x4 or higher modem. The modem's lights are a visual indication of its current status. Or, the outlet you are connecting to is not active. Most modems also have a light to show whether or not the modem is online or offline. Hey! Full TV experience: live & On Demand, voice remote, streaming apps and more! The downstream channel is connected with bonded channels. Tel 1 - Indicates the status of telephone line 1. For more detailed technical information on the Arris TM822 modem, refer to the Arris TM822 User Guide (PDF). Verify all cable connections and try resetting the modem. We contacted Cox an they said they will have the internet up and running for our new address, but after we set everything up, there was no internet access. None. Tel 2 - Indicates the status of telephone line 2. The battery is functioning properly. Link - Indicates Ethernet connectivity between the modem and computer. Your modem is not receiving the signal so you are probably in an outage. A 10/100 BaseT Ethernet connection is established. Sounds like Cox did not turn on the Internet at your house. The upstream channel is connected with bonded channels. By using our Services or clicking I agree, you agree to our use of cookies. The lights indicate the current status of your modem. Hey I’m in the Hamilton area and my internet hasn’t been working as of today. Internet Forum requires membership for participation - click to join. Full streaming experience: On Demand, voice remote, streaming apps, music and more! I have no idea how to fix this so does anyone else have any solutions? Cookies help us deliver our Services. The downstream channel is connected. I failed to mention that the Wifi LED light on the router is OFF -- this may explain why both wireless bands are blinking the way they are. Solid Yellow: None. None. Press J to jump to the feed. To troubleshoot any connection problems, use the table below. Status This thread has been Locked and is not open to further replies. Verify all cable connections and try resetting the modem. Flashing: Not connected to the Internet. The telephone connection is off the hook. I noticed Cogeco techs in the area fixing stuff earlier. The DS light on the modem keeps flashing despite resets. Teksavvy and Cogeco are both not reporting issues in my area. You could connect t the wifi signal but there was no internet. Solid: None. Connected to the Internet. None. A community for users and fans of the Canadian indie ISP TekSavvy.

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