Be careful when you deal sellers on this site. Been a regular support for Gmarket for a few of its korean made products and do not have problems till the beginning of covid 19 which has not hit korean yet during that time. Can't believed that Gmarket are not professional when come to dealing with their international customer after reading all these online reviews. Be careful before you place an order there, unless you are ready to pay a surprising amount of additional shipping fee. It was not as described by the seller online, and therefore was of no use to me.It seems from the "damaged goods" debacle above, and now the "item not as described online" fiasco, Gmarket's online group of sellers includes a motley collection of less than reputable individuals/organizations.I immediately began the dreaded process of trying to negotiate the return of the "not as described online" item to the seller and ask for a refund.Again, Gmarket's Help when it comes to English-language assistance was atrocious. They don’t even deserve one star I’ve been waiting for a refund for nearly 6 weeks now from Gmarket. A scam and fraud!! Ordered like 3 things when it first started, like 2007 and it was good service. The "not as described online" item was unopened and still in its original packaging.I stood my ground. Be careful before you place an order there, unless you are ready to pay a surprising amount of additional shipping fee. Pls avoid at all coats. I'd rather not have the item if I can't find it elsewhere.When you consider making an online purchase, my advice would be to avoid Gmarket altogether and purchase the item elsewhere, they don't deserve your hard-earned money ... or ask yourself if you really need the item ... or, better still, give the money you would have spent on the item to someone who is deserving of some human kindness. they keep me coming back. The other store send us defective stuffs and wrong items.The shipping is a nightmare. After the payment, they usually process my stuff pretty fast and ship it out as soon as possible. At least when Amazon says that they deliver in 1 day, they mean it! The tracking number confirmed that the item had indeed been delivered to the seller the following day.Gmarket then suddenly wanted to issue me with only a partial refund.I refused.I insisted on a full refund. Should i be screen shotting every single website i'm shopping at where it says what should be given? Buying Kpop Albums. You think you can contact the customer service via webboard which they're recommending? They said that whenever I close the case on PayPal, the refund will be proceeded. Despite it took 30 days!! I didn’t even get my money back. I ordered a few items online from Gmarket's English-language web site while I was in Seoul, South Korea.The first item arrived ... DAMAGED.I had to waste my time getting a Korean speaker to negotiate the return of the damaged item to the seller, and then to request a refund.Gmarket's English-language Help (accessed via your online Gmarket account messaging area) is all but completely non-functional when it comes to settling disputes/returns, etc. Tried to connect on Live Chat during their office hours but I have yet to be connected to any staff throughout the entire day (from noon to 6pm). I just got a fraud charge on my credit card from this site.but my bank caught it in time..tuff crap to you... Not sure about how other people comment negative about Gmarket but my experience after shopping 5 times there was fantastic. Make sure to buy from a seller that has a "power dealer" status and the reviews are good. I have emailed and tried to contact customer service but NO RESPONSE! This happened multiple times with emails going back and forth, without really understanding what my inquiry was even though i've stated it in the most simple english. Happy Customer!!! Total disappointment.Clothes are of very low/bad quality and don't come with any size or care instructions. So I was trying to check their contracted courier EMS, but in vain. I shop at other asian clothing websites and so far Gmarket is the only one that offers fast shipping and their clothing quality is way better than other sites. The second time we order, a store only send us 1 item (out of 5 items we order). We email Gmarket but they say they cannot change the estimated shipping fee because the sellers are unwilling to change. A really fraud!!! I ordered merchandise from GMarket in October 2016 - the product was $52 and shipping was $25 but I was willing to pay the high shipping because it was international shipping. Gmarket is crap. When you see the shipping cost turns out to be "Double" the item price, you would like to cancel the order, right? Read 1 more review about Gmarket Only the latest review will count in the company's TrustScore testujin28gou 1 review ... and I had used Gmarket in South Korea several times. We have ordered from gmarket for the first time. After purchased few items from the website, first they got back to me to pay on the extra shipping fees . So another those made in china pirated product that do not exist again.I did not realized my account was restricted till I wanted to get a regular item from korea.This really got me mad when I appeal to the Gmarket support team about my case. Nah, buat kamu penggemar produk-produk asli Korea, GMARKET adalah salah satu referensi tempat berbelanja online yang dapat kamu tuju. So disappointed. Its been 2 months but no update until now. This is a SCAM. I’ve been feeling so insecure and stressed out for this issue and It feels awful chasing them when there is acually no one answering you. Worst its not water proof!! I made a wire transfer payment to gmarket account, but i added a few more to the amount as to I'm not so sure of the exact amount at the time being.The transaction is successful, so i received a decrease amount of money on my bank and a receipt of the transaction.I got home, check on my order, and surprisingly the order is not yet processed, so i made a complain right, I even go 1:1 live chat service.They ask me for a receipt of the transaction as proof of my story, so I gave themFirst the agent told me that the receipt was my withdrawal receipt, and i said to them how come my withdrawal receipt has gmarket acc number on it, and the agent ask to see the pic again, so I send it againAnd this time he said its because i didn't transfer the exact amount required for the order so the money is stuck on cyber bankNow you know that this is a total B.S crap because a transaction success means the receiver receives the moneyThe only reasonable explanation here is that gmarket has my transferred money on their account but they refuse to refund it and taking advantage about the 1 thing I did wrong (adding a few more to the amount) and use that to reason against meI will never shop here again, this company has done something so low, it disgust me, you guys should think twice before shopping with gmarket, they might take your money and not deliver your stuff, because they can, what are we gonna do if that happens anyway. I was trying to check my order status as the delivery is delayed (without any prior notice). This company is DISGUSTING! It is still quite understandable in the period of flooding on demand. in English.I was eventually refunded the price of the damaged goods several weeks later.Another item arrived about a week or so after the first item. I did not want to give even a star if I had to. I didn't even receive anything, why would I have to pay them anything to cancel my order? I Lost $20USD because of Auto refund; with Evidence. They refund when we complain though, but we really want those items resend to us instead. This is a complete scam. English.gmarket.co.kr has a consumer rating of 1.63 stars from 8 reviews indicating that most customers are generally dissatisfied with their purchases. It’s really prompt and efficient when you purchase from them But when it comes to refunds, they are extremely slow and you are not gonna be able to reach them. !Do not ever buy from this website!! Avoid this online mall at all cost. Korea 2016 chosen by Chinese consumers; Ranked 1st in NationalCustomer Satisfaction Index(2011,2014) Ranked 1st in Korea Brand Power Index for five consecutive years(2011~2015) Ranked 1st in National Brand Competitiveness Index for nine consecutive years (2007~2015) Ranked 1st in Korea Best Brand Awards for four consecutive years (2012~2015) Automatically cancelled my first order due to security concern but still took my money. I have emailed and tried to contact customer service but NO RESPONSE! I tried to email them but Gmail indicates that their "official"gmarket gmail does not exist. Gmarket's English-language Help (accessed via your online Gmarket account messaging area) is all but completely non-functional when it … The first time we make orders from 2 stores. I'd rather not have the item if I can't find it elsewhere.When you consider making an online purchase, my advice would be to avoid Gmarket altogether and purchase the item elsewhere, they don't deserve your hard-earned money ... or ask yourself if you really need the item ... or, better still, give the money you would have spent on the item to someone who is deserving of some human kindness. Avoid this online mall at all cost. I began to check and wanted to transfer the fund back and found out that its actually not it claimed to be. It is absolutely unacceptable. It really caught me by surprised why they are not able to confirm their shipping fees like other major online websites. Shipping charge only pertains to ems abroad. On my enquiry I was said that they have put a coupon on my gmarket login account. I will be taking action by contacting Consumer Protection Services here in S Korea. They write it in the website that they can do shipping to australia. I bought something costing £35 then they charged me £25 for the delivery and later they charge me £28 for the import duty fare. Missing package, clumsy potentially racist blocking policy. I ordered something in may and it still isnt here. 4 items and 5 times I have written messages...NOT GOOD! Despite it took 30 days!! Its been 2 months but no update until now. Not only their very poor customer services, they cheat money without responsibilty. They will reply you A MONTH later with absolutely NO SOLUTION. Plus I think 2 of the 20 rechargeable batteries are faulty. AND I LIVE IN KOREA! One I had to wait 3 days and the other 4 days. However, when the $300+ goods came, NONE of them came with aany of the free gifts or products as mentioned on the website. Very Dishonest and Unprofessional. I purchased it with my friend, what we wanted to purchase but the money was deducted from my friends account and we did not get any shipment updates even though it is not a month yet since we purchased the items . and for foreigners who cant trade on other south korean sites due to inability to read korean. What a bad commercial is! Don't bother with their customer service when items missing from order because they will send you on a goose chase then turn around and say their suppliers do not give refund.Never buy from them again. Well good luck with that. Gmarket should at least tell us where or how the shipment process is going . If they are flooded with continuous negative reviews, customer should take this seriously. Don’t ever buy anything from this websites. 4 items and 5 times I have written messages...NOT GOOD! I didn't receive a single response from Gmarket to my enquiries asking them about why my refund had not been issued.I explained that neither PayPal nor my credit card company had any record of a refund having been issued.Gmarket continued to ignore my requests for information regarding the refund.Now we are about 4 months after the original purchase of the item.I then decided to submit a chargeback claim with my credit card company for the second item that was returned, and for which Gmarket claimed that they would be issuing me with a full refund.Two months after submitting my chargeback claim (and now over 6 months after the original Gmarket purchase), my credit card company issued me with the expected refund.Why did I bother with this (unnecessary) drama?Simple. I tried to email them but Gmail indicates that their "official"gmarket gmail does not exist. and even then I did not the product.

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