It has been 13 days since I went to the garage initially and put down the 50 pound. The only document I have signed is a car order form I believe. I was happy with the deal they offered and accepted and gave a deposit. If you have a contract then (subject to you paying for it) it's your car. If you do put a deposit down, let the seller know exactly what it is — a refundable deposit. I found a car online at a used car dealership, called up for information with a view to coming down that same day to look at the car, spoke with the trader who said unfortunately the car was in for its MOT, service and had a minor engine fault that needed to be dealt with before i could view it and wouldnt be ready for another two days. they told me in order for me to go through with this vehicle I needed to put down a $500 deposit just to do the application to see if i would get approved from a finance company i have done that. What chances do I have to completely get out of the deal without loosing any money. By continuing to use this site you consent to the use of cookies as described in our cookie policy, unless you have disabled them. If the dealer loses money because they processed the registration, that's their problem. I feel now the dealership think they have secured the sale, I am worried that the car will not be treated with any respect. As far as I was aware this was only a holding deposit and would be refundable without obligation, no T’s & C’s were read to me and I signed no paperwork nor agreed to nothing. I don’t think it’s a formal consumer right, more a matter of good business sense. However, it will probably take you a lot of arguing before they agree to refund you. You can take up your case with Mercedes-benz UK (based in Milton Keynes). However, if you are going to give them any money, make sure you make it clear to them that you understand the Consumer Contracts Regulations as linked above (replaces the old Distance Selling Act) and that the deposit is refundable. This does not absolve you of all responsibility, as you have signed (presumably) a vehicle order and a finance agreement for a 1.0 litre engine model. If the car is at a different dealership, then you have no right to a refund. I am due to collect the car tomorrow so I was looking up insurance quotes when I suddenly realised that on the agreement it says the engine size is 1.0 not the 1.2 as agreed over the telephone. If you ordered a pink car with purple velour interior and green wheels, it's not likely to find another customer and they are more likely to pursue you for losses. I went to look at a car yesterday signed an order but didn’t leave a deposit. Hi Stuart I'm in SA. My Dad signed no agreement. Why is the road tax on my 2005 car so high? Hi jossy. Could you offer me any advice? I initially went to get an SUV and rushed into buying as the price was good and they had a great finance deal on it. If there is an offer to recompense owners in your position, it may not be the offer you want. Anything would help a great deal. Hi Tony. Hi. I guess it’s the dealers who win majority of the time, either way. Can I change my mind and not take the car. This situation is perfectly common, as dealers are not usually allowed to sell demonstrator vehicles until they have been registered for a minimum of 90 days. Whilst you did that on the Focus, at the point you switch your interest from one car to another, the negotiations start again. Will I get my £2000 deposit back minus any costs to them? He signed nothing. This happened again when I got home and parked the car. To be fair to the salesman, I wouldn't expect him to know the difference between a wheel bearing noise and a gearbox bearing noise – that's why dealerships have technicians in workshops. [])), +((!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+[])+(!+[]+(!![])+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]-(!![]))+(!+[]+(!![])+!![]+!![])+(+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![])+(+!![]))/+((!+[]+(!![])+!![]+!![]+!![]+!![]+[])+(+!![])+(!+[]+(!![])-[])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![])+(!+[]-(!![]))+(!+[]+(!![])+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!! Maybe you rushed into it, getting carried away in the showroom. It's unlikely that the dealer would send a brand new car to auction. He said if i wasnt happy and there was things wrong he would give me my deposit back. There is no legal provision for changing your mind, as explained in the article above. One quick note. Steve: or the MD, Hi Stuart, im really hoping you can help here (and as soon as possible!!). Where on the windscreen should I put my dash camera? Hi. Firstly, yes you do have that right. The insurance issue is probably not a great concern. I questioned the salesman about it and he said they were aware of this and the noise was caused by faulty wheel bearings (and to be fair it did sound like this could be the cause). Therefore, I am assuming it is an aftermarket warranty. When a dealer advertises a car to be ‘HPI clear’, they mean there is no finance outstanding from the previous owner. Given that you have been approved for finance from Barclays, it shouldn't materially impact your credit rating unless you repeatedly apply for finance from different institutions. With regard to the body repairs, MOT advisories and service history, these are things you should have checked before signing the contract. I agreed to part ex my car and pay additional £2000 on top. HI, Today when i spoke to the sales manager he says, the new car order will be based on the new price as it is now not within the 31st of march order and therefore will be based on a completely new price and PCP Plan. Question - after putting a deposit on a new car i changed my mind can - KC. It's through VWFS (indirectly through a broker) and I don't want to leave VW entirely – but I'd rather change the car for another VW not affected by this issue – so ideally I'd like them to transfer the deposit to a new leave and start again. Faced with the prospect of you walking away, they may be prepared to renegotiate. Went to a dealership for a test drive for a brand new car being told a car will be ready for me. Simples. Try for some advice, but I'm not sure what the law would state. As per the link in the article above, you are absolutely entitled to cancel the order and get your money back. I have told Mercedes this and they simply say the performance/fuel consumption etc is better than the 1796 so it wont be a problem. If you were not happy with any of these points, or wanted to use them as a lever for negotiating the price, then you should have done that before putting pen to paper. Hi Stacie. Once you sign it, you are legally committed to everything shown on the form. Hi stu – seen a car from a dealer I really liked on autotrader – registered my interest and was asked to pay a £100 deposit to keep the car for me for a week. In fact, it can be much longer if you are ordering a new car from the factory rather than buying one in stock. I presume I can dictate when I pick the car up, within reason? I believe I have 14 days peace of mind although Ave sign all paper work. He has had my deposit since March which has been gaining interest and I have been informed to buy something that I don’t want or lose your deposit. I therefore paid a £1000 deposit and signed an order form. I eventually got the contract back after having someone demand it back for me, but no refund still. Obviously they won't want you to do that, so you are going to have to come to some agreement with them. 30 minutes later they called again and said they were sorry it's their mistake and will give me the car at the agreed price of £995 – but the garage they use for M.O.T services is currently closed for a week, and said I can take the car but take it back a few weeks later for it's 12 month M.O.T – I'm going back tomorrow and a bit unsure if I should pay and take the car without having it's full 12 month M.O.T? I had made known my concerns to the salesman within the cooling period and was advised that I should drive between 50-60 mph on the motorway which is hazardous. Now he has the car, my deposit and contract and wont give me the refund. Hi, we went to look at a car with our daughter on Saturday 28/2/15 at Allen Ford dealership and before we knew it we had chosen a car and paid a deposit of £500.00 and they would allow another £500 trade-in on her own car. A car dealership is free to set its own policies with regard to how it will treat cash deposits, as long as these policies are consistent with the law. I have now changed my mind, so I phoned the dealer this morning to ask for my deposit back and they a said that I would have to forfeit this. Dealers often use this technique to try and avoid their cancellation obligations under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the old Distance Selling Regulations. All was well and I had called into the showroom to discuss delivery dates and the return of my old vehicle. I rang up on Monday & told them the situation and was told that it had been taxed & it will prove a problem to fix this etc. I cancelled the deal with the financier. As to whether the dealership would pursue further action, it would depend on how difficult your ordered specification is likely to be to sell to someone else. I test drove it – all was good apart from a quiet scraping noise from the brakes which the salesman said was just because it had been sitting in the forecourt for a little while and it just needed a run. Our buyer was aware of the high mileage and the fact that we had never driven the car but never the less agreed to buy the vehicle without checking the car over and did not ask to test drive it. How long will the footprints on the moon last? With regards to the guarantor situation, all you need to say is that it was never a condition of financing and it’s not possible in your situation – they don’t need to know any details at all. The car is electric and it poses a great deal of discomfort to have to charge it as much as it needs. If you are looking to sell it down the track, it will be worth a bit more with a ’15’ plate than with a ’64’ plate, Hi Stuart, hopefully you can help me. Yet the application could of fallen through at any point, but they still jumped the gun and signed the car over into my name before any money had hit their bank from myself or finance company. Won't pass smog Cars worth  $2000 Do I let car go back hurting credit, or continue 2 pay 4 car I can't drive? The trader did not make me aware of this and on the log book the current colour is mentioned. 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No receipt was even given for the deposit.

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