I took it to the Microsoft store, and they replaced it with a new SB, no charge. I cant check for problems when the condition occurs because I have no way to interface with the computer. happen a couple days ago out of nowhere and it's not while Vegas is even running. Playing on a Surface Pro4, W10 Pro, Gef Now 1.5.1.162/po and started to have the issue today after many weeks of GefNow playing without issues, that the keyboard was not working suddenly in the middle of a gameplay, or for example right at startup, when i would enter my battlenet password. technical support services. Turn off USB 3.0 from BIOS Remove and reinstall USB Driver Remove and reinstall Keyboard and mouse dirvers. The USB keyboard and mouse suddenly stops working while I am playing games or using my laptop, Windows 10 (updated), Dell Inspiron 3542. If you have a Surface Keyboard or Surface Ergonomic Keyboard, see Troubleshoot problems with Surface Keyboard and Surface Ergonomic Keyboard. You can help protect yourself from scammers by verifying that the contact is a, official nothing works on keyboard like caps or fn key... only thing that works is detach key lol... and weirdly detach/reattach seem to make it work again. Vegas isn't running when it happens i'm usually just on chrome. Seems like a software issue since I don't have to touch the screen to fix it. It didn't happen for the first 6 months, but all of a sudden it has started. The tl;dr is just talking about the 'Problems' bit, not the whole second part. Have performance base and never experienced this issue. If you have a Surface Keyboard or Surface Ergonomic Keyboard, see Troubleshoot problems with Surface Keyboard and Surface Ergonomic Keyboard. I've checked all the drivers, they all say they're up to date. Seems like a software issue since I don't have to touch the screen to fix it. How old is 'not that old' ? Keyboard some keys randomly stop working. Once restarted the computer works normally until it happens the next time, at … I do need to add more RAM to my system to make Vegas run better, and it's only frozen the two times. But the USB Mouse and keyboard problem just seemed to I have Windows 10. Yeah I have factory reset my book twice since purchasing it. Press J to jump to the feed. Protect Yourself From Tech Support Scams This thing is a lemon. Both keyboard and mouse stop working at the same time and a notification sound rings (the ejection sound). Switching USB ports solved the problem. On my keyboard (it's not bluetooth), the A, L, K, Z, and : keys will all stop working at random and often annoying times. It's rather annoying because it's not like it's happening it's kind of late and then post if it worked or not. - Apparently having Filter Keys enabled is causing problems for some as well. Just looking for drivers and MSI Packages for Surface? You can help protect yourself from scammers by verifying that the contact is a, official actually my keyboards disconnects/become unresponsive quite often after coming out of sleep when i open my lid.... it's quite annoying. On my keyboard (it's not bluetooth), the A, L, K, Z, and : keys will all stop working at random and often annoying times. Has anyone had any luck returning the surface book? If this sounds like the issue you're experiencing, choose Start troubleshooting below. Mouse and Keyboard stop working randomly, USB disconnect sound plays. Protect Yourself From Tech Support Scams Hi, I recently bought a Nitro 5 AN517-51. I have a new problem that I cant figure out. Specs - SurfaceBook with performance base. Usually I have mail and IE running in background with cover closed in "book" position. I experience the touch keyboard not working when surface goes into locked mode. What i have done to try and fix it is. If you can’t use your keyboard to log into Windows, you can use the onscreen keyboard temporarily for troubleshooting. So basically I use this for cad and photoshop sketching on the go... and I can't use it for cad and photoshop on the go. Lazily formatted on my part buuuuut don't see why it even matters lel? Attempted (but failed) solutions - Detaching + reattaching keyboard during non responding period. Get all the features you know and love in Windows 10. Solved! Also have problems with the 'display' half losing connection with the base while using the pen. Way to go Microsoft. Playing on a Surface Pro4, W10 Pro, Gef Now 1.5.1.162/po and started to have the issue today after many weeks of GefNow playing without issues, that the keyboard was not working suddenly in the middle of a gameplay, or for example right at startup, when i would enter my battlenet password. New comments cannot be posted and votes cannot be cast. Thanks for any help you can offer. Microsoft Agent or Learn More. Seems like a software issue since I don't have to touch the screen to fix it. Thanks for your feedback, it helps us improve the site. The Keyboard or Type Cover goes back and forth between working, and not working. So at that point there's no choice but to restart the PC. A better question might be does anyone have a Surface with any devices that haven't stopped working? Anything but ordinary. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Try connect them to different USB ports and see if problem persist? The weird thing is when this happens, sometimes I'm even playing a game on it, using the dgpu, so it's not like the connection is gone. - You may want to check the web site for the mfg of your laptop to see if there are any newer keyboard drivers, It's also possible an update (large updates such as 1703 in partiular ? ) With the type and quantity of problems it's like everyone that knew what was going on left and was replaced by rookies. Doesn't help. The Keyboard or Type Cover goes back and forth between working, and not working. Turns out it was a hardware issue- it is a known problem that the part where the keyboard attaches physically decays and results in the keyboard not communicating with the screen. I've been through all of the suggestions on the Microsoft website such as disabling and renabling HID touch screen drivers, even deleting them and restarting to automatically reinstall. Attempted (but failed) solutions - Detaching + reattaching keyboard … Starts working again after a few seconds normally, but once a week I have to reboot it to get the keyboard back (or unattached and reattach the screen). First two didn't work, and the last one proved that it's a hardware issue. Learn More. This can be either the Keyboard keys, touchpad, or the entire Keyboard or Type Cover. Not that old being I got this computer towards the end of 2016. Microsoft Agent or Yup. It tell me it undocked, then it re attaches. Also when it happens I can still hit keys to change the keyboard illumination, etc. As the title says. Starts working again after a few seconds normally, but once a week I have to reboot it to get the keyboard back (or unattached and reattach the screen). The reason I mention this is because nothing ever went wrong with the computer until I installed Vegas, I don't know if this Mouse Keyboard issue is related to that or just a coincidence. I'm talking in a matter of minutes they can work, not work, then work again. A subreddit for the Microsoft Surface family of products. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. the computer works normally until it happens the next time, at some random time. GoWest Member Posts: 5 New User. My acer aspire e5-521's keyboard has recently completely stopped working and I'm kinda worried about what is going on with it. Sometimes signal noise between wires would cause this issue. (Internal mouse trackpad and keyboard works normally) I checked drivers in device manager, but it says that I have the latest version of drivers. Specs - SurfaceBook with performance base Problems - Regardless of battery status, keyboard randomly stops responding for a few minutes during laptop usage. Thanks for your feedback, it helps us improve the site. I'm aware restarting the laptop fixes the immediate problem but that's not really an option if I'm in the middle of something. (Maybe around August/September) I do a lot of typing however, I mean I can't really give an estimate but I spend most my day on my laptop if that helps. Step 2: Perform a two-button shutdown/force shutdown of your Surface. Solved! About 2 weeks ago i my keyboard and mouse suddenly stops working. I have Windows 10. The dgpu is still working. Once restarted I did buy the warrenty, thankfully so i think i will return it. Problems - Regardless of battery status, keyboard randomly stops responding for a few minutes during laptop usage. Go to Download drivers and firmware for Surface. USB, Bluetooth, or on-screen keyboards may still work. Pretty much every driver has stopped at one point or another. It's getting incredibly infuriating and I really need whatever help I can get on the issue. But it doesn't happen all the time, just at the very odd time and I think something about a windows update screwed something up. official Microsoft global customer service number. Microsoft Employee and that the phone number is an Just looking for drivers and MSI Packages for Surface? Turn off "USB selevtive suspend settings" in Power option. I called tech support and they had me detach and reattach 15 times in a row, then when that didn't work, had me do a refresh. Not sure what topic to post this under, so I apologize if this isn't where it goes. Troubleshoot problems with Surface Keyboard and Surface Ergonomic Keyboard, Download drivers and firmware for Surface. This started a few days ago and never happened before this. A subreddit for the Microsoft Surface family of products. Manage appointments, plans, budgets — it’s easy with Microsoft 365.​. has corrupted the driver, so reinstalling. I'm talking in a matter of minutes they can work, not work, then work again. I hope Microsoft plan to fix these things, it's a little damaging to one's confidence in them. Refresh worked for an hour or two, but then issue reappeared. My Surface Book touch screen has stopped working. That's an important clue for someone reading this. If the first step did not work, you can click this link to get started. Factory resetting now would also be a pain since I have so many programs I'd need to reinstall, Your tl;dr is the same length as the main part. official I do have the two cables right next to each other so I'll try moving them to different ports, but they have been there for over a month since the PC was brand new and never did This guided walkthrough will take you through troubleshooting steps if you're having an issue with your Surface Type Cover or Keyboard. Some keys on the keyboard stopped responding. this before. I have a new problem that I cant figure out. Press J to jump to the feed. - Do you have a keyboard you can plug into the USB to verify if it's a hardware issue ? I don’t own the Surface book base performance but have you tried factory resetting? Microsoft global customer service number. Troubleshoot is no help at all can't detect any problems. It seems like when using photoshop, 3ds max, and gaming that the keyboard stops. The Keyboard or Type Cover appears to disconnect or stop responding randomly. Press question mark to learn the rest of the keyboard shortcuts. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary This most commonly happens during watching videos or gaming. Anyone with surface book have their keyboard stop working sometimes? It usually comes back in a minute or three but it's very disruptive to usability. If there is no problem, then that application causing this problem and you need to report it to the software vendor. Only key that responds will be the 'detach' key. Go to Download drivers and firmware for Surface. I did some digging (because it's a very.. peeving issue..) I think I found a solution which involves reshaping the ribbon for the keyboard a bit, which i'll do in the morning since Restarting the laptop (solves the immediate non-response but the problem reoccurs after a while of laptop use). which I looked up and it said it had something to do with graphics drivers, but mine are up to date.

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